Member of the Management Board, and Operations Director at Pramerica Życie TUiR S.A., Robert is responsible for customer service and IT. He has international experience in creating operations’ strategies, managing customer service, as well as optimising and building effective operations’ processes. Before joining Pramerica, he worked for 10 years at Genworth Financial. Originally responsible for the creation of the company’s operations department in Poland, he worked for 7 years as Operations Director for Eastern Europe. Since 2012, he has managed a European business customer operations service team, which he had to build from scratch. Before joining Genworth Financial, he worked at TU Inter-Życie Polska S.A., TUiR Allianz-Życie Polska S.A., and Infovide-Matrix, amongst others. He is a graduate of Financial and Insurance Mathematics at the Faculty of Technical Physics and Applied Mathematics of the Warsaw University of Technology. He also studied Actuarial Mathematics at the University of Warsaw. In addition, he completed an Executive MBA programme offered by the Business School of the Warsaw University of Technology.